Airtel Mobile ka 'Atoot' Congestion

Airtel Mobile - All Promises, No Network !!!

I am sure many would have read the news article Airtel most congested network, says regulator that has been published in the media. As a customer, my experience with Airtel Mobile in Bangalore has been just terrible. Isn't it amazing that you don't get cellphone network coverage in the IT capital of India, that too from India's largest GSM service provider? I have a record of complaints lodged with the company in the last two years. What is surprising is that everytime, their call center - which by the way is depressing - is only interested in issuing a new ticket number. A couple of times, I managed to escalate and speak with someone little senior in their system. They told me that they were in the process of erecting more towers in the city. But in reality, the network coverage has only deteriorated during this time.

I know some people who were equally frustrated and switched to other service providers. I do have that option as well, and I am going to exercise it now anyway. But what has left me wondering is that the company - instead of fixing a known issue - is keen on spending millions on fancy deceptive advertisements, and making false promises that Airtel works for example, even in remote jungles, mountains etc. Whereas the reality is that people in the IT capital of India can't talk conveniently on this mobile network.

I guess it happens only in India, where we still don't have enough consumer protection laws to ensure flow of truthful information, and to prevent businesses from misleading their customers. Even if the laws exist, the enforcement is certainly questionable. And that's indeed unfortunate!